Privacy policy
Consumer Personal Information
Renewable Energy Pvt. Ltd. (“SREPL”) is the owner of the brand “Natural Agro Farm”, the Website “www.naturalagrofarm.com ” and the Mobile Application “Natural Agro Farm” (“Website/Application”). SREPL respects consumer’s privacy. This Privacy Policy provides succinctly the manner your data is collected and used by SREPL on the Website/Application. As a visitor to the Website/Application you are advised to please read the Privacy Policy carefully. By accessing the services provided by the Website/Application you agree to the collection and use of your data by SREPL in the manner provided in this Privacy Policy.
Information collected form consumer
Registration process on the Website/Application, SREPL may collect the following personally identifiable information about you: Name including first and last name, alternate email address, Mobile phone number, Address, and contact details, Postal code, Demographic profile (like age, gender, occupation, education, address etc.) and information about the pages on the Website/Application you visit/access, the links you click on the Website/Application, the number of times you access the page and any such browsing information along with your lifestyle preferences.
Information Collection Process
SREPL collects personally identifiable information about you only as part of a voluntary registration process, on-line survey or any combination thereafter. The Website/Application may contain links to other Website/Applications. SREPL is not responsible for the privacy practices of such Website/Application which it does not own, manage or control. The Website/Application and third-party vendors, including Google, use first-party cookies (such as the Google Analytics cookie) and third-party cookies (such as the DoubleClick cookie) together to inform, optimize, and serve ads based on someone’s past visits to the Website/Application.
information use Process
SREPL will use your personal information to provide personalized features to you on the Website/Application and to provide for promotional offers to you through the Website/Application and other channels. SREPL will also provide this information to its business associates and partners to get in touch with you when necessary to provide the services requested by you. SREPL will use this information to preserve transaction history as governed by existing law or policy. SREPL may also use contact information internally to direct its efforts for product improvement, to contact you as a survey respondent, to notify you if you win any contest; and to send you promotional materials from its contest sponsors or advertisers. SREPL will also use this information to serve various promotional and advertising materials to you via display advertisements through the Google Ad network on third party Website/Application. You can opt out of Google Analytics for Display Advertising and customize Google Display network ads using the Ads Preferences Manager. Information about Customers on an aggregate (excluding any information that may identify you specifically) covering Customer transaction data and Customer demographic and location data may be provided to partners of SREPL for the purpose of creating additional features on the Website/Application, creating appropriate merchandising or creating new products and services and conducting marketing research and statistical analysis of customer behavior and transactions.
Refund and Cancellation
Financial Information
SREPL does not store/use any financial information. SREPL uses third party software like CCAvenue for any financial transactions and has no liability towards any transaction conducted through such software. You may visit CCAvenue website (www.ccavenue.com) for details on their policies and Terms of service.
Pricing
All the products listed on the Site will be sold at MRP unless otherwise specified. The prices mentioned at the time of ordering will be the prices charged on the date of the delivery. Although prices of most of the products do not fluctuate on a daily basis but some of the commodities and fresh food prices do change on a daily basis. In case the prices are higher or lower on the date of delivery no additional charges will be collected or refunded as the case may be at the time of the delivery of the order.
Cancellation by Site / Customer
You as a customer can cancel your order anytime up to the cut-off time of the slot for which you have placed an order by calling our customer service. In such a case we will refund any payments already made by you for the order. If we suspect any fraudulent transaction by any customer or any transaction which defies the terms & conditions of using the website, we at our sole discretion could cancel such orders. We will maintain a negative list of all fraudulent transactions and customers and would deny access to them or cancel any orders placed by them.
Return & Refunds
We have a "no questions asked return and refund policy" which entitles all our members to return the product at the time of delivery if due to some reason they are not satisfied with the quality or freshness of the product. We will take the returned product back with us and issue a credit note for the value of the return products which will be credited to your account on the Site. This can be used to pay your subsequent shopping bills.
Delivery and Shipping Policy
You Agree and Confirm
That in the event that a non-delivery occurs on account of a mistake by you (i.e. wrong name or address or any other wrong information) any extra cost incurred by SREPL for redelivery shall be claimed from you.
That you will use the services provided by the Site, its affiliates, consultants and contracted companies, for lawful purposes only and comply with all applicable laws and regulations while using and transacting on the Site.
You will provide authentic and true information in all instances where such information is requested of you. SREPL reserves the right to confirm and validate the information and other details provided by you at any point of time. If upon confirmation your details are found not to be true (wholly or partly), it has the right in its sole discretion to reject the registration and debar you from using the Services and / or other affiliated websites without prior intimation whatsoever.
That you are accessing the services available on this Site and transacting at your sole risk and are using your best and prudent judgment before entering into any transaction through this Site.
That the address at which delivery of the product ordered by you is to be made will be correct and proper in all respects.
That before placing an order you will check the product description carefully. By placing an order for a product you agree to be bound by the conditions of sale included in the item's description
How can you correct inaccuracies in the information?
To correct or update any information you have provided, the Website/Application allows you to do it online. In the event of loss of access details or if you are unable to change details online, you can send an e-mail to:
support@naturalagrofarm.com
Policy updates
SREPL reserves the right to change or update this policy at any time. Such changes shall be effective immediately upon posting to the Website/Application.